Frequently Asked Questions
Welcome to the Old Barrow’s Store FAQ. Here you’ll find answers to some of the most common questions about our products, orders, payments, shipping, and returns.
1. What products do you sell?
We offer a selection of stylish and practical lighting products for the home, designed to add warmth, atmosphere, and character to your living spaces.
2. Where do you ship?
We currently ship within the United Kingdom only. We do not currently offer international shipping.
3. How long does delivery take?
Our estimated total delivery time is 5–8 business days.
This generally consists of:
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Processing: 2–3 business days
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Transit: 3–5 business days
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.
4. How will I know when my order has been shipped?
Once your order has been processed and dispatched, you may receive a shipping confirmation with tracking information where available.
5. What payment methods do you accept?
We accept the following payment methods:
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Visa
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Visa Electron
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Mastercard
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American Express (Amex)
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Discover
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Diners Club
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JCB
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PayPal
Available payment options will be displayed during checkout.
6. What currency are your prices displayed in?
Our product prices are displayed in British Pounds Sterling (£).
7. Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible at info@oldbarrowsstore.shop. We will do our best to assist, but changes may not be possible once an order has been processed or dispatched.
8. What should I do if my order arrives damaged?
If your package or product arrives damaged, please contact us as soon as possible. Where appropriate, provide photographs of the damaged packaging and product so we can help resolve the issue.
9. What if my order hasn't arrived?
If your order has not arrived within the estimated 5–8 business day delivery period, please contact our customer service team. We will help investigate the status of your shipment.
10. Can I return my order?
Returns are handled according to our Returns & Refund Policy. Please review the policy for information about eligibility, timeframes, and the return process.
11. How can I contact Old Barrow’s Store?
We're happy to help with questions about our products, orders, payments, or delivery.
Email: info@oldbarrowsstore.shop
Phone: 01883 333700
Old Barrow’s Store
100 Corporation Street
Birmingham
B4 6SX
United Kingdom
12. How can I get help with my order?
For order-related questions, please contact us by email and include your order number where possible. This helps us locate your order and assist you more quickly.
Old Barrow’s Store — Stylish lighting for a more welcoming home.